Access Failure Report: World Book Encyclopedia

Access failed — Proxy Configuration Error: Missing Stanza Host

Screenshot

Captured at Tue, 03 Mar 2026 14:44:38 GMT (hash: cc15f676)

At a glance

Library

ABC University Library

Resource

World Book Encyclopedia

Time

March 3, 2026 at 09:44:38 AM EST

Detected reason: Proxy Configuration Error: Missing Stanza Host
Start URL: http://ezproxy.abcuniversity.edu/ezproxy-needhost.html
Final URL: http://ezproxy.abcuniversity.edu/ezproxy-needhost.html
Final page title: EZproxy
Run ID: 01KJT2FSD2VED8PZG7SGHMDE16

Next steps

EZproxy Configuration Required: The proxy server does not recognise this database's hostname — a stanza entry is missing from config.txt.
Forward this report to your EZproxy/systems administrator to add the missing stanza.
OCLC EZproxy support can provide the official stanza for most major databases if one is not already available.

Vendor-Ready Information

Copy and paste into a new support ticket with the vendor.

Subject: PatronPath: Access Failure Notification for ABC University Library accessing World Book Encyclopedia due to: Proxy Configuration Error: Missing Stanza Host

PatronPath's daily monitoring service for ABC University Library detected that patrons cannot access World Book Encyclopedia.
Diagnosis: Proxy Configuration Error: Missing Stanza Host.

Timestamp (UTC): Tue, 03 Mar 2026 14:44:38 GMT
Timestamp (Local): March 3, 2026 at 09:44:38 AM EST

Start URL: http://ezproxy.abcuniversity.edu/ezproxy-needhost.html
Final URL (masked): http://ezproxy.abcuniversity.edu/ezproxy-needhost.html

Steps to Reproduce (human-readable):
Navigate to http://ezproxy.abcuniversity.edu/ezproxy-needhost.html → Successfully logged in → Error displayed by vendor (World Book, Inc.)

Report reference: 01KJT2FSD2VED8PZG7SGHMDE16

Technical Details

Action Log

System: Strategy: none, State: CONSENT_ACCEPTED_OR_NOT_APPLICABLE

System: No details

Network

Network Log

Network Errors

No network errors recorded

Library Identity

Library: ABC University Library
Barcode: ••••••••••••

Environment

Public IP: 100.36.113.23
Browser: Automated Verification Agent
User Agent: Redacted for privacy
Screen Resolution: 1280x720

Environment Block

Env: Automated Verification Agent · 100.36.113.23 · Off-campus · Unknown auth

Console Errors

No console errors recorded

Full Final URL

http://ezproxy.abcuniversity.edu/ezproxy-needhost.html

Consent Information

No consent banner detected

HTML Snippet

Show HTML

<!DOCTYPE html><html lang="en"><head>
    <meta charset="UTF-8">
    <title>EZproxy</title>
    <style>
        body { font-family: Arial, Helvetica, sans-serif; margin: 40px; background: #fff; color: #333; }
        .header { border-bottom: 2px solid #003366; padding-bottom: 10px; margin-bottom: 20px; }
        .header h2 { color: #003366; margin: 0; }
        .error-box { background: #fff3cd; border: 1px solid #ffc107; padding: 15px 20px; border-radius: 4px; margin: 20px 0; }
        .info { color: #666; font-size: 14px; margin-top: 30px; }
        code { background: #f4f4f4; padding: 2px 6px; border-radius: 3px; font-size: 13px; }
    </style>
</head>
<body>
    <div class="header">
        <h2>EZproxy</h2>
    </div>
    <div class="error-box">
        <p><strong>Configuration Error</strong></p>
        <p>The hostname you are attempting to reach is not authorized to be used in a starting point URL for this EZproxy server.</p>
    </div>
    <p>This may indicate that the database configuration needs to be updated. Please contact ABC University Library administrator.</p>
    <div class="info">
        <p>Technical details:</p>
        <ul>
            <li>Requested host: <code>www.worldbook.com</code></li>
            <li>EZproxy server: <code>ezproxy.abcuniversitylibrary.edu</code></li>
            <li>Error page: <code>needhost.htm</code></li>
        </ul>
    </div>


</body></html>

Vendor Contact

Vendor: World Book, Inc.
Support Email: support@worldbook.com
Support URL: https://www.worldbook.com/support